• Print the voucher sent by email or use the mobile voucher
• Please present your voucher when meeting your pick-up guide at the lobby of your hotel and use it.
• This voucher is only valid on the specified date.

Meeting point:
It takes place in the lobby of the hotel you are staying at.
However, it is only available at resorts in Mactan and Cebu City.
Travelers who wish to use the service immediately after arriving at the airport will be picked up in front of the globe booth located at the airport exit. In this case, please enter the airport/flight number in the hotel name.

Meeting time:
03:30 AM - 04:00 AM

Please arrive 15 minutes before the meeting time.

• Airport pickup is only available for flights arriving before 2:30. Airport pick-up is not possible for flights after this date.
• Entry to Tumalog Falls may not be possible without prior notice depending on local circumstances.
• This product can be purchased by at least 2 people .
• If you arrive too early, it will be difficult to wait at the airport, so it is best to make a reservation at a massage shop or accommodation near the airport if possible.
• Up to 3 people will be picked up by car, and for 4 or more people, pickup will be by van. This is a private vehicle.
• Those using the service from a hotel must indicate the exact hotel name.
• If pickup is not possible due to incorrect information provided, no refund is possible.
• Please be sure to come to the lobby 15 minutes before the scheduled pickup time. What if you are not in the lobby at the pick-up time? You will be treated as a no-show.
• Refunds are not possible due to no-shows.
• Children under 3 years of age are not permitted to participate in the tour. The rates for adults and children are the same.
• Customers using package/semi-package products cannot use or receive refunds.
• For any changes, please contact WAUG first. Afterwards, the changes will be modified by Laxo Travel and a KakaoTalk notice will be sent again. What you say may not be conveyed to the Philippine staff running the event.
• The meeting location and exact time will be notified via KakaoTalk prior to the tour.
• It is recommended that you wear your water play clothes, and as the vehicle may be cold due to air conditioning, it is a good idea to bring a jacket or towel.
• If you want to use the restroom or buy a snack at a convenience store, ask the driver to go to the gas station and he will stop at a rest area on the way.
• Whale sharks are easily visible from a boat, and you don't have to snorkel to see them, so if you're afraid of the water, you can watch them from a boat. In that case, you do not need to pay the snorkeling environmental tax.
• When getting on and off a vehicle/boat, there are often cases where you leave personal belongings, accessories, wallets, etc. behind. In such cases, it is usually quite difficult to find it, so be sure to check your personal items carefully when getting on or off the vehicle.
• Pick-up is available only from major hotels and resorts in Cebu City / Mactan area .
• We recommend that you purchase travel insurance in case of an emergency while traveling abroad. Learn more
• Even after payment is completed, it may be canceled due to reasons such as number of guests or reservation status. Your reservation is not confirmed until you receive a confirmation voucher.
• Additional fees apply when picking up from more than one hotel (400 pesos one way / 800 pesos round trip).

No days to visit Tumalog

• Visiting to Tumalog is not possible on the second Wednesday of every month due to Tumalog Falls cleaning.

Hotel pick-up/drop-off service information

• Those who want to participate in the tour immediately after arriving at the airport can also make a reservation.
• Meeting point for international flights: In front of the Globe telecom booth outside the arrival point at the entrance to Terminal 2
• Meeting point when boarding domestic flights: Outside the arrival point at the entrance to Terminal 1

Information on solo tours

• In principle, this product is a solo tour, and if you arbitrarily recruit people and conduct a join tour, we inform you that the traveler is responsible for any problems that arise during the tour. For reservation inquiries, please contact WAUG KakaoTalk @WAUG or the main phone number (070-4353-5959).

If canceled 7-8 days before the date of use, full refund
If canceled 3-6 days before the date of use, 50% of the payment amount will be deducted
On the day of use - No refund for cancellation or non-attendance 2 days in advance
If a reservation is made by a package customer, absolutely no refund is possible.
Cancellation/refund policy only applies to cases received during business hours (10:00 AM - 18:00 PM) on weekdays, excluding weekends/public holidays.