WAUG Pink Kawasan Canyoneering & Oslob Whale Shark Tour

• Once confirmed, the voucher will be sent to your mobile app.
• Please present the voucher to your guide at your hotel lobby.
• This voucher is valid only on the scheduled tour date.

Meeting Point :
Pick-up at your hotel lobby

Meeting Time :
Private tour - 02:30 am pick-up
Joined tour - resort pick-up begins at 02:00 am, airport pick-up is only available at 02:00 am
Meeting times vary depending on the hotel, and you will be notified of the meeting time at around 21:00 pm one day before the tour. Please contact the emergency contact as listed on your voucher if you do not receive a message about the meting time. 

Pick-Up Location Information :
Hotel pick-ups are available. Pick-ups/drop-offs from Airbnbs and some resorts are not available. In that case, you can be picked up and dropped off at a nearby location.

Oslob Tour Notice :

The Oslob government and environmental group restricts admission to 800 people per day.
Please be advised that the whale sharks may not be sighted and there may be a line despite departing early.
If a whale shark is not sighted, you're admission fee will be refunded.

• If you select the upgrade option, canyoneering will take place at Alegria instead of Badian.
• We are not responsible for any disadvantages caused by inaccurate information you put during your reservation.
• Reservation confirmation takes about 24 hours.
• Part of the tour itinerary may be cancelled due to weather, sudden migration of the whale sharks, etc. during the Oslob tour.
• Please do not bring valuables and electronic devices to the tour. Under no circumstances will we store your valuables, and WAUG is not responsible for the loss and damage of valuables during the tour.
• Please take good care of your valuables and electronic devices during the tour. Please make sure your camera and mobile phone do not get wet.
• Accidents (drowning, abrasions, etc.) may occur during the tour. Please keep safety guidelines and put on safety equipment to prevent unforeseen accidents.
• WAUG is not responsible for problems that may arise from tourists arbitrarily joining tours.
• WAUG is not responsible for accidents that may arise from individual carelessness and noncompliance of directions from the guide.
• This tour is for self-guided travelers. Travelers in a package tour cannot participate.
• Please make your reservation at least 2 business days (excluding weekends and holidays) before the tour date.
• Your reservation is not complete until you have received a confirmation voucher.
• Please note that if you are accompanied by children ages 8 - 12, you are required to hire a personal helper for 1,000 PHP per child during the canyoneering portion of the tour.
• The action camera available for free rental during canyoneering may not be satisfying in quality. Please bring your own equipment if you want high-quality photos and videos.
• If due to sudden rain you were not able to proceed with the canyoneering portion of the tour, the canyoneering tour fee (30,000 KRW per person) can be refunded.

• The meeting time varies depending on the hotel. We will notify you of the pick-up details by 21:00 pm one day before the tour. (If you do not receive any notice by 21:00 pm one day before the tour, please contact WAUG's customer service.)
• Please reply to the pick-up notice, as miscommunication may result in no pick-up.
• The pick-up time is subject to change depending on local weather and traffic conditions. The tour itinerary is subject to change and cancellations as well.
• Pick-up is only available from spa shops and resort lobbies in Mactan and Cebu City.
• Arrival 5 minutes later than the reservation time will be deemed a no-show, in which case no refund will be made.
• Please check out of your hotel at least 15 minutes before the meeting time.
• Pick-up/drop-off from two hotels is available at an additional charge. (200 pesos per team / pick-up from 2 locations will incurr 400 pesos of additional charge.)
• Airport pick-ups are available. The meeting point will be notified separately.
• Pick-up in the Mactan Newtown condo area will occur in front of the Newtown McDonald's.

• Tours are unavailable on Jun 26, July 24, August 21, September 25, October 23, November 27, December 25, 2019.
• Tours are not available on the above dates due to cleaning at Tumalog Falls.

• A minimum of 4 participants are required for the tour to be confirmed.
• If 2 or 3 persons make a reservation, the tour will be on hold until 4 people are gathered.
• The tour will be cancelled automatically if the minimum number of participants is not gathered.
• Even after confirmation, the tour may go back on hold if some participants decide to cancel.
• Due to the nature of a joined tour, cancellations 4 days prior to the scheduled tour date after confirmation will incur a 40% cancellation fee. (Refunds are not available during promotions.)
• You will take the same vehicle as the other tour participants during a joined tour.
• If your flight arrives by 01:30 am, you can participate in a tour the same day. If you do not arrive on time to the meeting point due to flight delays, your reservation will be considered a no-show and no refund will be made.

• You must be of good health in order to join the tour. Please notify the tour manager of any health condition (high blood pressure, cardiac conditions) or illness (flu, fever) you may have before the tour.
• You cannot join the tour if you are under the influence of alcohol. If you are under the influence, please notify the tour manager before the tour begins. If you do not notify the tour manager, you are responsible for all accidents and problems that may arise during the tour.