Each product uses different methods.

Please read the 'How to Use' carefully from the information of the reserved product and proceed in order.

You can view it product by product in your Purchase History under My Page.

It will be shown as either Payment Completed, Reservation in Progress, or Reservation Completed

For refunds, it will be shown as either Refund Requested or Refund Completed

Mobile app vouchers can be viewed under Purchase History or by clicking on the fourth icon at the bottom of the main page on the app. Then, click View Voucher on the product you wish to view.

You will be able to present and use the mobile voucher right away and won't necessarily have to print it out.

However, there are products that require a printed voucher. Please make sure to check "How To Use."

Each product has a different confirmation time, i.e., voucher delivery time.

There are vouchers issued immediately after purchase, and there are also ones with a delivery time of up to 3 days.

First, please check the voucher delivery time of your purchase.

The voucher can be found in the email you entered and on the WAUG app voucher.

Select the desired city, the product then the date and different options.

Choose from the options and make a payment.

Tours, activities, transportations, and WIFI products are only available on selected dates.

However, tickets for major theme parks may be used at any time during the validity period stated in the product information.

Please read the "How To Use" of each product before purchasing.