• Print the voucher sent by email or check the WAUG app voucher
• Please present your voucher when meeting your pick-up guide at the lobby of your hotel and use it.
• The voucher is only valid on the specified date.

Meeting point:
It takes place in the lobby of the hotel you are staying at.
However, it is only available at resorts in Mactan and Cebu City.
Travelers who wish to use the service immediately after arriving at the airport will be picked up in front of the globe booth located at the airport exit. In this case, please enter the airport/flight number in the hotel name.

Meeting time:
04:00 AM - 05:00 AM (You may depart earlier depending on Oslob reservation status.)

Please arrive 10 minutes before the meeting time.
Vehicle information will be provided via KakaoTalk the afternoon of the day before, so be sure to check it. If you do not hear from us, you must check with the contact information specified on the voucher.

• Airport pickup is only available for flights arriving before 3:30. Airport pick-up is not possible for flights after this date.
• Entry to Tumalog Falls may not be possible without prior notice depending on local circumstances.
• This product includes environmental tax.
• This product can be purchased by at least 2 people.
• Please wait 10 minutes before the scheduled pickup time.
• NO-SHOW if you are late than the pick-up time (no refunds if you are late)
• Children under 3 years of age are not permitted to participate in the tour. The rates for adults and children are the same.
• Customers using package/semi-package products cannot use or receive refunds.
• For any changes, please contact WAUG first . Afterwards, the changes will be corrected by Laxo Travel and a KakaoTalk notice will be sent again. What you said may not be conveyed to the Philippine staff running the event.
• When picking up from the airport, your suitcase can be stored in the vehicle, and we recommend that you keep valuables with you as there is a risk of losing them. (We are not responsible if lost.)
• Lunch is not included. You can order local set menus on site. (300 pesos per person)
• It is recommended that you wear your water play clothes, and as the vehicle may be cold due to air conditioning, it is a good idea to bring a jacket or towel.
• If you want to use the restroom or buy a snack at a convenience store, ask the driver to go to the gas station and he will stop at a rest area on the way.
• Whale sharks are easily visible from a boat, and you don't have to snorkel to see them, so if you're afraid of the water, you can watch them from a boat.
• When getting on and off a vehicle/boat, there are often cases where you leave personal belongings, accessories, wallets, etc. behind. In such cases, it is usually quite difficult to find it, so be sure to check your personal items carefully when getting on or off the vehicle.
• Even after payment is completed, it may be canceled due to reasons such as number of guests or reservation status. Your reservation is not confirmed until you receive a confirmation voucher.
• We recommend that you purchase travel insurance in case of an emergency while traveling abroad. Learn more
• Additional fees apply when picking up from more than one hotel (400 pesos one way / 800 pesos round trip).

No days to visit Tumalog

• Visiting to Tumalog is not possible on the second Wednesday of every month due to Tumalog Falls cleaning.
• Refunds will not be issued due to reasons such as inability to visit.

Hotel pick-up/drop-off service information

• Those who want to participate in the tour immediately after arriving at the airport can also make a reservation.
• Meeting point for international flights: In front of the Globe telecom booth outside the arrival point at the entrance to Terminal 2
• Meeting point when boarding domestic flights: Outside the arrival point at the entrance to Terminal 1

Surcharge application period

• November 1, November 2, December 24, December 31, January 1

Information on solo tours

• In principle, this product is a solo tour, and if you arbitrarily recruit people to join the tour, please be advised that the traveler is responsible for any problems that arise during the tour.

If you change or cancel your reservation after confirming it, a fee according to the special terms and conditions will be applied in accordance with Article 5 (Special Terms and Conditions) of the Travel Terms and Conditions.

If canceled 7-8 days before the product use date, 20% of the payment amount will be deducted and refunded.
If canceled 3-6 days before the product use date, 50% of the payment amount will be deducted and refunded.
On the day of product use – no refund if canceled 2 days in advance

※ Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
※ Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.
No refund due to NO-SHOW