WAUG Pink Kawasan Canyoneering Private Tour

• Once confirmed, the voucher will be sent to your mobile app.
• Please present the mobile voucher to your guide at the meeting point.
• This voucher is valid only on the scheduled tour date.

Meeting Point :
Your hotel lobby

Meeting Time :
05:00 pm
Meeting times vary depending on the hotel, and you will be notified of the meeting time at around 21:00 pm one day before the tour. Please contact the emergency contact as listed on your voucher if you do not receive a message about the meting time. 

Pick-Up Location Information :
Hotel pick-ups are available. Pick-ups/drop-offs from Airbnbs and some resorts are not available. In that case, you can be picked up and dropped off at a nearby location.

Please purchase a traveler's insurance plan in advance for unforeseen accidents that may occur during canyoneering.

• We are not responsible for any disadvantages caused by inaccurate information you put during your reservation.
• Reservation confirmation takes about 72 hours.
• Please do not bring valuables and electronic devices to the tour. Under no circumstances will we store your valuables, and WAUG is not responsible for the loss and damage of valuables during the tour.
• Please take good care of your valuables and electronic devices during the tour. Please make sure your camera and mobile phone do not get wet.
• Accidents (drowning, abrasions, etc.) may occur during the tour. Please keep safety guidelines and put on safety equipment to prevent unforeseen accidents.
• WAUG is not responsible for accidents that may arise from individual carelessness and noncompliance of directions from the guide.
• WAUG is not responsible for problems that may arise from tourists arbitrarily joining tours.
• This tour is for self-guided travelers. Travelers in a package tour cannot participate.
• The breakfast menu is subject to change depending on local circumstances.
• Must be between 12 - 50 in age to participate.
• After canyoneering, you can purchase drinks and lunch (Korean food) at the base camp. (Payment with PHP required.)
• The action camera available for free rental during canyoneering may not be satisfying in quality. Please bring your own equipment if you want high-quality photos and videos.

Pick-Up Information :

• The meeting time varies depending on the hotel. We will notify you of the pick-up details by 21:00 pm one day before the tour. (If you do not receive any notice by 21:00 pm one day before the tour, please contact WAUG's customer service.)
• Please reply to the pick-up notice, as miscommunication may result in no pick-up.
• The pick-up time is subject to change depending on local weather and traffic conditions. The tour itinerary is subject to change and cancellations as well.
• Pick-up is only available from spa shops and resort lobbies in Mactan and Cebu City.
• Arrival 5 minutes later than the reservation time will be deemed a no-show, in which case no refund will be made.
• Please check out of your hotel at least 15 minutes before the meeting time.
• Pick-up/drop-off from two hotels is available at an additional charge. (200 pesos per team / pick-up from 2 locations will incur 400 pesos of additional charge.)
• If you want to join the tour immediately after getting off a flight, you can be picked up from the lobby of Mactan Waterfront Hotel & Casino.
• Pick-ups/drop-offs from Airbnbs and some resorts are not available. In that case, you can be picked up and dropped off at a nearby location.
• Pick-up in the Mactan Newtown condo area will occur in front of the Newtown McDonald's.

•본 상품은 구매 후 영업시간 기준 (월~금요일 10:00~18:00 / 토요일,일요일,공휴일 제외) 3일 이내에 예약 확정 여부가 결정됩니다.
•예약 확정 이후 취소 시 다음의 환불 규정에 따릅니다.
•구매 전, 약관 내용을 반드시 숙지해주시고 신중한 구매 부탁드립니다.

•본 상품은 예약 확정 후 변경 / 취소할 경우 여행약관 제5조 (특약)에 의거, 특별 약관에 따른 수수료가 적용됩니다.

-이용일 기준 21 일전 취소 시 : 전액 환불
-이용일 기준 20~8일전 취소 시 : 20% 공제 후 환불
-이용일 기준 7~2일전 취소 시 : 60% 공제 후 환불
-이용일 기준 1일전~당일 취소 시 : 환불 불가


•취소/환불 요청은 영업시간 (월~금요일 10:00~18:00 / 토요일,일요일,공휴일 제외) 내에 접수된 건에 한하며, 영업시간 외에 취소 접수 시 다음 영업일(영업시간 기준) 접수로 처리됩니다.
•예약 취소 및 환불 요청은 영업시간 내에 요청해 주신 후 취소 확인을 받으셔야 합니다.
•영업시간 기준, 이용일 2일 전까지 예약 취소 요청 후 취소 확인 없이 이용하지 않으시거나, 픽업시간을 지키지 않아 투어에 참여하지 못했을 경우 노쇼(예약부도)처리 되며, 환불이 불가능합니다.
•지정일 하루 전날 발송되는 [픽업시간 안내 및 예약확인 카카오톡] 확인 후 확인답변을 꼭 전송해주세요.