• Voucher sent via email must be printed
• Present the printed voucher along with your passport at each TurboJet Ferry check-in counter to exchange your ticket.
• The voucher is only valid on the specified date and time.
• Once your reservation is confirmed, no refunds or exchanges are possible.

address :

Hong Kong Macau Ferry Terminal
3/F Shun Tak Centre, 200 Connaught Road Central, Sheung Wan
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Macau Taipa Ferry Terminal
Estr. de Pac On, Macau
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Macau Outer Port Ferry Terminal
Largo do Terminal Maritimo
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China Ferry Terminal (Kowloon)
1/F 33 Canton Rd, Tsim Sha Tsui, Hong Kong
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operating time :

Hong Kong Macau Ferry Terminal
Ticketing counter operating hours: 06:45 - 23:30

Macau Taipa Ferry Terminal
Ticketing counter operating hours: 09:30 – 17:30

Macau Outer Port Ferry Terminal
Ticketing counter operating hours: 06:30 – 23:59

Please check the departure time on your voucher.
Passengers are advised to board at least 30 minutes prior to departure time to allow time for staff to check documents.
If you arrive late, no refunds or changes to your reservation will be possible.

• Citizens of Hong Kong, Macau and China cannot use this ticket.
• Your reservation is not confirmed until you receive a confirmation voucher.
• If your reservation is closed, you may receive cancellation and refund information.
• Please bring a passport with at least 6 months validity to receive your ticket.
• When making a reservation, please enter your exact English name as it appears on your passport. If the English name is incorrect, a fee of 50 HKD per page will be charged. (For 2 people, a fee of 100 HKD will be charged.)
• Entering incorrect information may result in denied boarding. Please fill in the correct date, time, and flight information.
• Passengers are advised to board at least 30 minutes prior to departure time to allow time for staff to check documents. If you arrive late, no refunds or changes to your reservation will be possible.
• Free for children under 12 months old.
• The baggage allowance for Economy Class passengers is 20 kg, and for Super Class passengers, it is 30 kg.
• Requests for refunds due to service interruption due to bad weather (Typhoon No. 8) must be received no later than the morning of the day following departure.
• Vouchers may become invalid if changed without TurboJet approval or verification.
• Ferry services are subject to TurboJet's Terms and Conditions for Carriage of Passengers and Baggage.
• However, if the ferry is unavailable due to flight cancellation or delay, a refund excluding cancellation fee is possible only if the request is made at least 2 days in advance. (If a refund is requested on the day of use, a refund is not possible.)
• TurboJET reserves the final discretion in case of dispute.
• If you would like to use it with your group, please have a representative make a reservation together.
• Be sure to enter the reservation information accurately. Reservations may not be made due to incorrect information, in which case no refunds will be provided.
• One route does not stop at both terminals in Macau, and the arrival and departure terminals differ depending on the time, so be sure to check before making a reservation.

Super Plus shuttle service information

• This shuttle service is only available to Super Class ferry ticket holders. You must present your ticket to board the bus.
• Operation schedule: 07:30 am - 06:30 pm (departure 20 minutes after arrival)
• Please come to the Macau Outer Port Ferry Terminal Information Counter.
• Seating is limited, so please make a reservation. Seat reservations can be made via email (superplus@turbojet.com.hk) or WhatsApp (+853 6575 7373). (Superclass ferry tickets must be booked first.)
• Route: Outer Harbor Ferry Terminal > AIA Tower > Nova Mall

Reservations for this product cannot be refunded or changed after purchase.